Understanding Gen Z in the Workplace: Creating a Cohesive Salon Crew

December 29, 2023

The beauty industry has always thrived on innovation and creativity, and today it faces the challenge of understanding and integrating Gen Z into the workplace. Born between 1997 and 2010, Gen Z is the latest generation to enter the job market, bringing with them a unique set of characteristics and expectations.



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Una publicación compartida por Mark Leeson (@markleeson68)

Who Is Gen Z?

Generation Z, often referred to as Gen Z or even Zoomers, is the generation that grew up in the digital age. They are characterized by their tech-savviness, as they were the first generation to grow up with smartphones, social media, and instant access to information. This has made them highly adaptable to technological advancements, and they tend to prefer communicating through digital platforms.

Gen Z is known for their diversity and inclusivity, valuing equality and social justice. They have a strong desire to make a positive impact on the world and are often described as socially conscious and responsible.



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Una publicación compartida por Mark Leeson (@markleeson68)

The Salon Industry and Gen Z

The salon industry, which includes hair salons, nail salons, and beauty spas, can greatly benefit from the fresh perspective Gen Z brings. With their creativity and willingness to embrace new trends, they contribute to keeping the industry vibrant and evolving.

However, to successfully integrate Gen Z into the salon workforce, salon owners and managers need to understand their preferences, expectations, and work habits.


Attracting and Retaining Gen Z Talent

Flexible Work Arrangements

Gen Z highly values work-life balance and flexibility. Offering flexible scheduling options and remote work opportunities (if applicable) can be a great way to attract and retain Gen Z talent.

Embrace Technology

Since Gen Z is tech-savvy, it’s important to incorporate technology into your salon operations. Utilize salon management software, online booking systems, and social media marketing to cater to their preferences and improve efficiency.

  • Provide Opportunities for Learning and Growth: Gen Z is eager to learn and grow in their careers. Offering training, workshops, and mentorship programs can keep them engaged and motivated.
  • Social Media: Encourage your team to bond by posting content! Not everyone may feel confident, which is why we offer free downloadable content for salons. Plus, you can also get involved in our monthly #openbrief social challenge, where we challenge our hairdressers to recreate trending looks and share their entries on their social media channels. Your team can also get involved in our social media challenges by visiting our Instagram page.

Emphasize Inclusivity and Social Responsibility

Create a salon culture that aligns with Gen Z’s values of inclusivity and social responsibility. Promote diversity within your team and engage in sustainable practices.

Foster a Collaborative Environment

Promote teamwork and collaboration among your salon crew. Encourage regular brainstorming sessions where team members can share ideas and solve problems together.

Offer a Clear Path for Advancement

Provide Gen Z employees with a clear career path within your salon. Show them how they can progress, take on more responsibilities, and eventually advance in their careers.

Prioritize Mental Health and Well-Being

Recognize the importance of mental health and well-being. Offer resources and support for managing stress and maintaining a healthy work-life balance.

Stay Updated on Industry Trends

Gen Z is always looking for the latest trends and innovations. Ensure that your salon stays current with industry trends and offers cutting-edge services to appeal to both employees and clients.



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Combining Knowledge Across Generations: Gen X, Gen Y, and Gen Z 

Each generation, including Gen X, Gen Y (Millennials), and Gen Z, has its own unique characteristics and work mentalities. These differences can initially seem challenging to combine but in reality, they contribute to a complementary and balanced team.

  • Gen X: Efficient Coaches
    • Born between 1965 and 1980, Gen X is known for loyalty, optimism, and efficiency. They often assume the role of coaches and prioritize knowledge sharing.
  • Gen Y or Millennials: Flexible Team Players
    • Born between 1981 and 1995, Millennials prioritize work-life balance, flexible working arrangements, and trust with employers. They are team-oriented and value a positive office atmosphere.
  • Gen Z: Creative Multi-Taskers
    • Born between 1996 and 2010, Gen Z is the first generation of “digital natives.” They excel at technology, multitasking, and innovation. They also have a strong sense of social responsibility.

In the workplace, each generation brings a distinct added value, and organizations can benefit from their complementary strengths. Older generations can share their experience while tapping into the digital know-how of their younger colleagues.

Creating an Inclusive Salon Culture

To foster inclusivity in your salon, consider the following:

  • Encourage open communication and active listening among team members.
  • Celebrate diversity and promote a sense of belonging.
  • Address any discriminatory behavior promptly and constructively.
  • Provide diversity training to enhance awareness and understanding.

Understanding Generation Z and their unique attributes is crucial for the salon industry to thrive. By embracing their values, offering flexibility, and fostering inclusivity, salon owners can attract and retain Gen Z talent. This in turn creates a cohesive and innovative salon crew that meets the evolving needs of the beauty industry. 

As the torch passes from one generation to the next, the future of the salon industry looks bright with the infusion of Gen Z’s creativity and passion. Moreover, by recognizing the strengths of Gen X, Gen Y, and Gen Z, and encouraging cooperation among them, salons can create a diverse and harmonious workplace that maximizes the potential of each generation.

Join the Revlon Professional family and learn new ways to Empower your business by accessing our e-learning platform #RevlonProAlwaysOn. We also encourage you to visit our Revlon ProShop where you can order your favorite products 24/7.


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